At Globeway, we provide freight solutions of the highest standard.
Should you experience any issues with your service or feel that your expectations have not been met, or there’s been a problem you’d like us to investigate, we encourage you to bring this to our attention. Your feedback helps uphold and continually improve the quality of service. We welcome your feedback so we can improve the service provided to you.
Getting in touch with us
We offer several convenient ways for you to provide feedback or submit a complaint. Please refer to the contact options listed below. Our team is here to listen, respond promptly, and resolve matters with care and professionalism.
| Options | Ways to get in touch | When to expect acknowledgement |
| Online form | Feedback form Contact Us form | On submission |
| Phone | Telephone: +61 3 9510 2659 To make calling easier, you might like to get in touch in your own language using the Translating and Interpreting Service (TIS), or if you have a hearing or speech impairment, use the National Relay Service for assistance. | On submission |
| Letter | Voice of Customer Team Globeway PO Box 6140 Hawthorn West VIC 3122 | Regular letter delivery times 3-7 Business days |
Information we’ll need from you
– Your details: Your name and how we can best contact you (unless you prefer to remain anonymous and do not require a response).
– Information about your complaint: Tell us what went wrong
– Give details related to your complaint: Such as tracking numbers, account information and authorised representatives.
Personal information will be handled as outlined in our Website Terms and Conditions and Privacy Statement and protected by relevant privacy laws.